Frequently Asked Questions
When will I receive my order?
You'll receive your order instantly after successful payment.
Can I get the source files?
Although we don't usually provide the source files, there may be some exceptions, such as customizable .PSDs or After Effects project files. You can find the relevant information in the contents section of each product page.
Where is my download link?
You can access your download link in 3 places: 1) Instant access after a successful purchase 2) E-Mail letter (don't forget to check your spam folder, if you haven't received the letter) 3) Orders section in your profile (if you have an account). If none of these work, please contact us with the number of your order through the beacon located at the bottom right corner of our website.
Can I get a refund?
Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on KUDOS.TV are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy. The onus is on you, as a consumer, to make responsible decisions about the purchases you make online.